![]() ![]() ![]() Normally, we desperately hope to know the user's real thoughts when he/she requests a refund if there is no issue with the product itself. After that, you'll not be charged again during the next billing period. Since you don't want to keep this subscription, we invite you to go to your account center and cancel it manually. Maybe it went to your trash box, so you didn't check it timely. Besides, we'll send a reminder email to the customer before auto-renewal. To avoid any trouble caused by it, we have especially noted this point on the subscription page. Kindly note that the user will be auto-renewed if he/she subscribed to a monthly/quarterly/yearly plan and didn't cancel it manually. Sorry to hear that you didn't have a good experience with our support team, we'll keep improving and bring a better and better experience interacting with each user. ![]() We are always desiring every interaction the customer has with us to be as smooth and as hassle-free as possible. Reply from Wondershare Updated 6 days ago Really appreciate a lot for your time and patience! We invite you to pay an eye to your mailbox. To address your concern, our support will investigate this matter further and then keep you updated as earlier as possible. Upon checking, we find that you subscribed to a yearly plan for Wondershare Filmora, please kindly note that the auto-renewed payment would go on if the auto-renewal service is not canceled manually. Per your description, please let us explain it in more detail and see how we can help you solve the issue further. Wondershare values each customer's benefits and we'll do our best to help you out. Hi Oxana, we are sorry to hear that you didn't have a good experience with our subscription mode. To better address your concern, our senior support will investigate this matter further and then go back to you as earlier as possible. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 30 days. Wondershare values each customer's benefit and care about their voice, and we will do our best to improve it. We always desire every interaction you have with us to be as smooth and as hassle-free as possible, but we are sad to hear that you didn't have a good experience with our customer service finally. We understand that it is very important for users to get help in a timely and efficient manner when he/she has trouble using the product. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. Thanks for taking the time to write your whole experience with our customer service. ![]()
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